BPO stands for Business Process Outsourcing, which has become one of the most essential components of managing costs and efficiencies in business organizations nowadays. A BPO company is usually contracted to handle typically non-primary commercial activities and functionalities as a third party service provider. BPO, Business Process Outsourcing falls under the wider domain of the Business World called as Information Technology Enabled Services (ITES).
Therefore, a vast number of companies around the world have come forward to provide the essential services to BPO International clientele. It is noteworthy that most companies that function as BPOs also double up as information technology or banking related firms in most cases. BPO companies have grown significantly in recent years, providing a much needed helping hand to customers worldwide. Here is a list of the top 10 BPO companies in the world 2018 that are rendering great services to their clients from across the world.
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Convergys is a world class customer management firm with more than 125,000 employees globally and it is based on Cincinnati, Ohio
Other big BPO companies like IBM, Cognizant, Stream Global Services, ISS, NCR, EXL service Holdings, Transcosmos, Sitel, Quatrro and many others perform high-tech service programming and render their global economic services to customers.
9. AEGIS LIMITED
Aegis is one of the leading global business service providers of customer experience management. It is a famous Business process outsourcing (BPO) company known across the world.
8. TCS BPO
It is one of the leading players in the Business process outsourcing industry. It offers services in fields such as Banking, Finance and Accounting, KPO, HR outsourcing, Healthcare, Telecom, and Insurance.
7. HCL TECHNOLOGIES
It is a globally reputed BPO company that provides infrastructure services along with business process outsourcing and IT services. It is well known for providing excellent services to international clients as well.
6. WIPRO TECHNOLOGIES
It is a well-reputed company that provides top class BPO services along with IT services and consultation. This BPO company also manufactures a vast range of beneficiary equipment’s such as Wipro desktops, servers, and notebooks.
It is an Ireland-based global management consultancy and technology service company. It is the biggest leading BPO Company in the world with the largest consultation firm globally. This is one of the world’s top 10 BPO companies 2018.
Although Infosys is among the Indian subcontinent’s greatest IT giants, it also doubles up as a BPO. Infosys BPO Company was set up in 2002. This company does outsourcing services for nearly 125 clients across the world, with over 21,400 employees.
CBRE Group, Inc. is an American commercial real estate company with headquarters in Los Angeles, California. As of its successful 2011 bid to acquire part of ING, CBRE was the world’s largest real estate investment manager. It excels in promoting real estate services such as project management and property sales.
Capgemini is a leader among the BPO companies around the world and is the French IT company that provides professional services for more than 40 companies around the world. It is a French multinational management consulting corporation headquartered in Paris, France. It is one of the world’s largest consulting, technology and outsourcing companies with 180,000 employees in over 40 countries. It was founded in 1967 by Serge Kampf in Grenoble, France. Paul Hermelin has been leading the company, and is also the chairman and CEO of the Capgemini group, ever since his appointment in December 2001.
Capgemini’s regional operations are North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines; Consulting, Technology, Outsourcing and Local Professional Services.
Genpact is a top BPO company that includes India-based business process operations for GE Capital. It is one of India’s best BPO firm. Genpact is a global business process management and services corporation with its headquarters in New York City, United States. As of 2015, the company reported net revenues of US$2.46 billion with more than 70,000 employees in 25 countries. Genpact has a few hundred clients, including approximately one-fifth of the Fortune Global 500. It was originally founded in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company and in August 2007 publicly traded. Bain Capital became its largest shareholder in November 2012.
These are the top 10 BPO companies in the world 2018. Thus, BPOs play a major role in services such as consultancy and business related issues which are in dire need of management.